Staff and Governors continuously strive to improve our school. We welcome feedback and constructive suggestions for improvement. The school has a policy that any concerns about class matters will first of all be dealt with by the class teacher. Parents should arrange an appointment through the office and/or directly with the class teacher. Most concerns will be resolved in this way.

If concerns remain, an appointment should be made with a Phase Leader. If matters cannot be resolved at this stage, an appointment may be made with an Assistant Headteacher and/or the Deputy Headteacher. An appointment will be made with the Headteacher if the issue remains unresolved.

Every Local Authority is required in law to have a procedure for dealing with complaints about a school’s duties in a fair and considerate way. The Governing Body has adopted the Redbridge Complaints procedure, a copy of which is available from the school office.